Last Updated on March 27, 2025 by James R. Cole
In the security industry, control room supervisor skills can make a strong impression on clients and employers. Control room supervisors are crucial in maintaining the smooth operation of a security team by coordinating actions and monitoring real-time situations from the control room.
They do not usually intervene directly in field operations but play a critical coordination and support role. A control room supervisor ensures that the control room staff is working efficiently, the equipment is functional, and all security incidents are addressed promptly and reported correctly.
Control Room Supervisor Duties
The duties of a control room supervisor can vary depending on the size and structure of the organization, but common responsibilities include:
- Supervising daily control room operations and ensuring all systems are functioning.
- Deploying reserve security staff to cover emergencies or incidents.
- Coordinating and directing the response to safety and security incidents.
- Reporting critical incidents promptly to the security manager.
- Preparing incident reports for review and documentation purposes.
- Developing, reviewing, and maintaining the control room’s policies and procedures.
- Organizing daily shift activities and ensuring proper handovers between shifts.
- Maintaining a safe and secure work environment for all employees.
- Staying alert at all times and being prepared for any unexpected situation.
- Ensuring that both staff and equipment in the control room are ready to handle emergencies.
- Providing telephone support to the public, clients, or other employees as needed.
- Kept the control room tidy and ensured professional personal appearance.
- Performing additional duties as assigned during emergencies or crises.
- Maintaining accurate records of visitors, issuing and receiving keys, and managing lost and found property.
Control Room Supervisor Skills
To be successful, a control room supervisor must possess a diverse set of abilities. Here are the essential control room supervisor skills that help ensure effectiveness in the role:
Technology Skills:
- Proficient in operating and monitoring CCTV systems.
- Skilled in monitoring various alarm systems, including intrusion and fire alarms.
- Sound knowledge of modern security techniques and surveillance tools.
- Familiarity with the computer systems used within the control room environment.
- Understanding of Building Management Systems (BMS) and integration with security systems.
- Ability to troubleshoot minor system malfunctions and escalate issues when needed.
Communication Skills:
- Able to communicate effectively with security staff, employees, management, and the general public.
- Competent in issuing and receiving clear, detailed instructions—both verbal and written.
- Attends security team meetings and provides briefings on incidents and updates.
- Capable of analyzing incidents and preparing staff to respond to potential future threats.
Importance of Control Room Supervisor Skills
Control room supervisor skills are vital for ensuring the security team operates in a coordinated and efficient manner.
These skills also ensure that all security protocols are followed and that any emergencies are managed promptly and professionally. A good control room supervisor keeps the team organized, helps maintain discipline, and ensures that communication flows clearly between all parties involved.
Final Thoughts
In larger organizations, the role of the control room supervisor is typically a dedicated position. However, in smaller companies, the security supervisor might also take on this role.
While the exact responsibilities may vary, the core control room supervisor skills remain the same and are essential to effective security management.
